Polly LeBarron joined National Quality Review (NQR) in 1995 and holds senior leadership and relationship management roles for NQR & Delta Data's comprehensive product and services suite. She also serves as a principal consultant for NQR Institute and has been a key contributor in developing NQR’s services designed to assist with intermediary and service provider oversight. 

Prior to joining NQR, Polly was a writer and editor for Wilson Business Abstracts, a publication of the H.W. Wilson Company, and an analyst at AIC Investment Advisors. Polly is a Six Sigma Black Belt and holds the Quality Improvement Associate and Quality Auditor certifications from the American Society for Quality (ASQ).  She serves on the ASQ Board of Directors and is Chair of ASQ’s Technical Communities Council.

Eileen Storz-Salino is an Executive Director, working in the Investment Management Operations Division of Morgan Stanley.  She is responsible for transfer agent oversight, which includes overseeing regulation and compliance for the firm’s fund services department. This includes the Eaton Vance, Calvert and Morgan Stanley open- and closed-end funds as well as proxy solicitation for the funds. She joined Eaton Vance in 2007.   Eileen earned an MBA from Simmons Graduate School of Management, one of the first women only MBA programs in the country. She holds FINRA Series 7, 63 and 99 licenses. She has served on multiple industry and charity Boards including ICI, NICSA and the Expect Miracles Foundation, where she chaired the Governance Committee and where she is now an Emeritus Board member.  She has been an active member and supporter of many diversity organizations including a leading member of the Eaton Vance Women’s Leadership Exchange (WLE) She has actively supported women build their network and their careers and has participated in panels for the firm, various colleges and universities, over the years.

Trevor McLeod is Vice President of T. Rowe Price Services, Inc.  He leads the Intermediary Oversight and Intermediary Transfer Agent teams within Global Client Accounts Services.  Trevor has been with T. Rowe Price for 16 years holding various roles supporting Oversight and the Intermediary business.  He holds his MBA from the University of Colorado. 

Meagan Polidoro is a Compliance Associate at Calamos Investments. As a member of the firm’s DEI Committee, Meagan is heavily involved in the firm’s DEI initiatives. In addition to FINRA Series 7 & 24 licenses, Meagan holds a B.S. from Illinois State University and has more than five years of finance industry experience. Meagan was recognized as a 2023 DPNA Rising Star Recipient.

Anthony joined State Street in 2015 as an Information Security Risk Analyst and more recently held a variety of roles in Identify & Access Management as a Business Analyst, Data Analyst, Solutions Analyst within Corporate Information Security and Business Risk Intelligence and Operations Manager for State Street Global Markets. Anthony is currently a Program Manager for SSGA Technology & Transformation. He is responsible for driving, planning, and governance of prioritized technology deliverables across multiple applications, in support of new commercial/business growth mandates.

Anthony is currently the Chair of the Latin American Professionals Group (LAPG) and represents State Street in various external engagements and professional conventions. He is currently an active workstream member of Action #8 from the 10 Actions Against Racial & Inequality. Anthony is an advisory board member for Fisher College and the Boston Chapter of TecHire. Additionally, Anthony is a recipient of the 2022 Young Hispanic Corporate Achievers Awards by the Hispanic Association on Corporate Responsibility (HACR). In 2023 Anthony was appointed to be the Director of Financial Literacy for the Boston chapter of the Association of Latino Professionals for America (ALPFA) and a committee member of the Diversity Project for Nicsa.

Rosa Licea-Mailloux is a vice president and head of compliance, Americas, at MFS Investment Management® (MFS®). She is also the chief compliance officer of the MFS Funds. In this role, she oversees all aspects of compliance for MFS investment products distributed throughout the Americas, collaborating with various groups across MFS to ensure all regulatory requirements are met and adhered to across the firm's various distribution channels. 

Rosa joined MFS in 2018 as a director of corporate compliance and was named to her current role in 2022. Previously, she worked at Natixis Investment Managers for over 14 years, holding several roles in the firm’s legal and compliance groups, including chief compliance officer for the Loomis Sayles Funds, Natixis Funds and Natixis ETFs and senior vice president and deputy general counsel for Natixis Investment Managers – US Distribution. She began her career in financial services in 2001 as a compliance specialist with Putnam Investments. 

Rosa earned a Bachelor of Arts degrees in biology and economics from Boston University, a Juris Doctor degree from the Northeastern University School of Law and an MBA from UNC KenanFlagler Business School. She is an adjunct professor of financial sector compliance and corporate counsel risk management at New England Law | Boston.

Susie Morris is a trusted and well-respected sales leader with decades of diverse financial services sales experience internally and externally. Skilled in all aspects of sales leadership including motivating staff, evaluating resources, and streamlining processes, Susie has been responsible for the performance and productivity of sales teams and new corporate initiatives.

Susie is currently Vice President, Co-Head of Internal Sales for American Century Investments. This role entails leading teams that focus on building relationships and partnering with wealth management clients. Previously, Susie was responsible for teams focused on innovation, new initiatives and helping to create efficient processes within the sales teams including ETF Sales Specialists, Division Strategists, and Investment Analysis Specialist roles. Susie was also on the Global Leadership team for Accelerate, our women’s BRG and also served a co-founder and co- leader of this group. She is also responsible for co-leading sponsorships for Women in ETFs and is a volunteer and member of the NICSA Diversity Project North America Next Practices Commtitee.

Susie earned a Bachelor of Science in Business Administration with a Marketing Emphasis from Kansas State University. She holds securities licenses 7, 24, and 63. She earned her CIMA® from the University of Chicago and the C(k)P® from the UCLA Anderson School of Business. Susie is knowledgeable in investment solutions including ETFs, mutual funds, collective investment trusts, 529s, Retirement Plans, separate accounts, and alternative investments.

Alena is an editor, copywriter and proofreader specialising in technical texts related to the investment fund industry. A lawyer by training, she worked in the Luxembourg investment fund sector for 12 years, mostly in legal roles with depositaries and asset managers focusing on real assets, before making a career change and joining ALFI, the Association of the Luxembourg Fund Industry, in a copywriter role. As an industry affairs advisor, Alena also works on numerous ad-hoc matters ranging from human rights in finance and global pensions to training and talent attraction initiatives. In addition, she is involved in designing content for some of the many ALFI seminars and conferences.

François Baratte is a Senior Industry Affairs Adviser at ALFI (Association of the Luxembourg Fund Industry). He joined the association in September 2017 to coordinate the Market Infrastructures and Depositaries regulatory portfolios. Before joining ALFI, François was Director at FBA Conseil, a consultancy firm he created in 2005. He has fulfilled a dozen of significant assignments on regulatory and valuation aspects covering the full scope of financial instruments. He has led these missions across 10 countries for 5 Globally Systematically Important banks (GSIBs) and a National Competent Authority. Prior to joining FBA, François has been a consultant for CSC Peat Marwick, then Manager at Accenture. François holds a Master degree in Business Administration from the University Paris Dauphine, and a Master in EU Banking & Financial law (investment fund law track) from the University of Luxembourg.

Naadia Burrows is Broadridge Financial Solutions’ newly appointed Chief Diversity Officer. Naadia has held various roles of increasing seniority over the course of her 25 years with Broadridge and its predecessor companies. She is now responsible for designing and implementing a holistic DEI strategy, and partnering with Broadridge's business units and Human Resources team to develop the resources and competencies needed to enhance the organization's culture of belonging and diversity. She is

joining Broadridge’s Executive Leadership Team and will serve as an advisor on global initiatives, such as Broadridge's Executive Diversity Council, Associate Networks, recruitment, and compliance efforts. Prior to being appointed Broadridge’s CDO, Naadia led the organization’s Mutual Fund Regulatory Communications business, which services more than 900 mutual fund complexes. In addition to her P&L ownership responsibilities, Naadia is credited with driving go-to-market strategies and product development efforts. She also actively met with the Securities and Exchange Commission and other industry constituents regarding regulatory matters to help ensure investor communication improve shareholder experiences and provide cost efficiencies. She began her career with the company in 1995, starting in client services and quickly assuming management responsibilities, becoming a Vice President in 2009 and a General Manager in 2017. Her experience in the financial services industry includes
expertise in executive management, client services, operations, and product development. Naadia is a dynamic leader, a supportive mentor and a trusted partner.  

Naadia earned her Bachelor of Science in Economics and a minor in Africana Studies from Stony Brook University, and has completed Columbia Executive Education and Wharton/Securities Industry and Financial Markets Association leadership and executive education programs.

Richard M.F. Ernesti is Managing Director, and a Senior Client Executive covering firmwide strategic relationships and is responsible for the cross-sale coordination of Custody, Fund Services, and Securities Lending service offerings.  Richard has developed a deep understanding his client needs and to deliver strategic organizational initiatives. He brings over 30 years of financial services expertise and has worked in many different cities across three continents including, London, New York, Singapore, Frankfurt , Tokyo, and Hong Kong.

During his tenure at Citi, Richard has taken on several key leadership roles including Asia Pacific Regional Head of Securities Services for Global Transaction Services business, Head of the Prime Finance Client Management team and prior to assuming his current position in early 2016, as the Senior Client Executive covering strategic relationships.

Prior to joining Citi in 2001, Richard was Managing Director, Head of Customer Management and Global Sales Head for Global Securities Services at Deutsche Bank. Richard began his career at State Street Trust and Banking in Tokyo, followed by a move to Chase Manhattan Bank, where he completed the Management Development Program and worked in Chase Private Banking.

Richard is an advocate for Diversity, Equity, and Inclusion (DEI) at Citi and in the financial services industry. He leads the DEI initiatives for Securities Services in North America, is an active member of Citi’s Pride Network, and serves as a mentor for the LGBTQ+ community.

He is a frequent speaker on industry panels and sits on the CEO Advisory Council of the Nicsa Diversity Project North America and the Investment Company Institute’s Diversity and Inclusion Committee. He is actively engaged with and provides thought leadership for LGBT Great, Out Leadership and Out and Equal as well as with the clients which he covers.  He also is an active volunteer as a mentor to young LGBT professionals and leaders in the finance industry.

George Wilbanks spent over 20 years building the asset and wealth management practice at Russell Reynolds Associates to an industry leading position before founding Wilbanks Partners LLC in 2011. Earlier he had worked with a venture capital and family office business Agtek International, and then The Dreyfus Corporation in business development as Assistant to the Chairman. A graduate of Williams College with a degree in Political Philosophy, he subsequently earned his MBA in Marketing at New York University’s graduate school of business.

Alicia Hartjen is Head of Product Development, Financial Education and Communication Solutions at SS&C.  Alicia joined the company through the acquisition of Wealth Management Systems Inc. (WMSI) in 2015, where she was the Vice President, Head of Product Development. Prior to that she was the Director of Product Design at S&P Capital IQ Financial Communications. Alicia has a background in user-interface design – with a focus on how to create solutions that improve user outcomes. Alicia has over 20 years experience developing personalized education solutions and supporting communication programs.

Alicia has a B.A. from the University of Missouri School of Journalism in Columbia, MO and an M.B.A. from Babson College/F.W. Olin Graduate School of Business.

Stacy McDowell works directly with the Firm’s clients and internal software developers on the design, development, and implementation of new products, as well as enhancements to and maintenance of existing products. Prior to Income Discovery, Stacy spent 20 years at E*TRADE, where she worked in Operations and Product Management to increase the firm’s retirement business. She led a team of high-performing product managers concentrated on individual and employer-sponsored retirement plans that drove customer acquisition and deepened engagement. Stacy has a Bachelor of Science Degree in Managerial Economics from the University of California at Davis. Her credentials include Retirement Income Certified Professional (RICP®), Chartered Retirement Planning Counselor (CRPC®), and Accredited Pension Administrator (APA).

Jamila Abston Mayfield is a Partner in the EY Financial Services Business Consulting practice where she provides risk, compliance, and regulatory consulting services to key wealth and asset management, private equity, hedge fund, and banking and capital markets clients. She is also the EY Financial Inclusion Leader, and she and her team assist financial services firms in developing strategies, products, and services that create access, equity, and inclusion opportunities for underserved communities.  Jamila rejoined EY from the U.S. Securities and Exchange Commission (SEC), where she served as the Assistant Regional Director for the Office of Compliance Inspections and Examinations. In this role, Jamila served as an expert advisor for the SEC Examinations program, specializing in compliance program effectiveness, risk analytics, enterprise risk management, and cybersecurity for the asset management industry. She led and participated in hundreds of SEC Examinations and Enforcement investigations of investment advisers, investment companies, broker-dealers, transfer agents, alternative funds, and other industry participants.

Prior to the SEC, Jamila was a Manager in the EY Fraud Investigations and Dispute Services practice where she led restatements, investigations, and litigation support matters for healthcare, manufacturing, government, and technology clients.  Jamila is a Certified Public Accountant (CPA), Certified Fraud Examiner (CFE), and Certified in Financial Forensics (CFF). She has a BA in Accounting from Florida A&M University, a MS in Accountancy from the University of Virginia, and an MBA in Asset Management from Yale University.  She was recently appointed to the SEC Investor Advisory Committee – a group that advises the Commission on regulatory priorities, trading strategies, fee structures, the effectiveness of disclosure, and other initiatives to protect investor interests.

Jamila is on the leadership team of the EY Black Professional Network and the EY Anti-Racism Task Force focusing on the recruitment, retention, and advancement of minorities.  She is a Lifetime Member of the National Association of Black Accountants (NABA) and an active member of the American Institute for Certified Public Accountants (AICPA) and the Association for Certified Fraud Examiners (ACFE). Jamila also serves on the Yale School of Management’s Council for Anti-Racism and Equity (CARE) and is on the Board of Directors of Sanctuary for Families, New York’s leading service provider for domestic violence survivors.  Jamila has received numerous accolades, including the Crain’s Notable Women in Accounting and Consulting Award, the Yale Alumni Association Leadership Award, and the SEC Community Service Award, among others.

Eli Gramajo is a first generation Guatemalan American. He received his B.A. in Economics at Princeton University in 2019. He currently works as an Equity Research Associate at MFS supporting their Energy Sector Team. Eli is also a co-Leader for their ERG subgroup: Mosaic Latinx. Eli is also a member of MFS’s  Impact Investment committee, dedicated to allocating capital to projects doing good for the world. Eli is passionate about his family, social equality, the environment, and being a role model to many underprivileged students.

Dan is a Second Vice President and Enterprise Program Manager in the Enterprise Resiliency Office at Northern Trust. Prior to his current role he led a team within Northern Trust Hedge Fund Services specializing in OTC Structured Products. Dan holds a Bachelor's degree in Economics from St. Lawrence University. In 2021, Dan was recognized as the NICSA Rising Star, representing Northern Trust. Outside of his day to day role, Dan serves as the Executive Co-Chair on The Advancing Professionals Resource Council (APRC), an employee resource group at Northern Trust. In his free time, Dan enjoys playing and watching soccer, always cheering on his beloved Arsenal Football Club.

Paul Olschwanger is the Founder & Chief Inspiration Officer of Wendell Rhoads Consulting, a valuable partner to asset management firms and their people, offering industry experience, individual and team coaching, organizational strategy, and recruiting. Before founding Wendell Rhoads Consulting, he led Olschwanger Partners, with a focus on complex executive searches. Most recently, while at Aon, he provided senior-level support for diversity, equity, and inclusion initiatives and human capital development. There he coached over 300 investment professionals globally. He also served on numerous internal and external boards, including the CEO Advisory Council of The Diversity Project North America, and North America Inclusion Council.

Paul earned a BBA in Finance degree from the University of Texas at Austin. He completed the first AIMSE Investment Institute, Investments, and Marketing at The Wharton School, and earned a graduate certification in Industrial and Organizational Psychology from Purdue University.

A frequent conference and webinar panelist and moderator, Paul is a long-time board member of the CFA Society in Dallas-Ft. Worth, and hosts their flagship podcast Charterholder Chatter. He sits on the Diversity and Inclusion Advisory Board for the Defined Contribution Institutional Investment Association (DCIIA), Talent Pool Expansion Cohort for IDAC, previously served on the board of the Parkinson Voice Project and is a member of the Society for Industrial and Organizational Psychology, American Psychological Association, and CFA Institute.

Polly LeBarron joined National Quality Review (NQR) in 1995 and holds senior leadership and relationship management roles for NQR & Delta Data's comprehensive product and services suite. She also serves as a principal consultant for NQR Institute and has been a key contributor in developing NQR’s services designed to assist with intermediary and service provider oversight. 

Prior to joining NQR, Polly was a writer and editor for Wilson Business Abstracts, a publication of the H.W. Wilson Company, and an analyst at AIC Investment Advisors. Polly is a Six Sigma Black Belt and holds the Quality Improvement Associate and Quality Auditor certifications from the American Society for Quality (ASQ).  She serves on the ASQ Board of Directors and is Chair of ASQ’s Technical Communities Council.

Vernét Hatcher is a Vice President at Capital Group, American Funds Service Organization. As a Certified Public Accountant, Verne’t joined American Funds in 2000 in Norfolk, VA. During her tenure she has worked in several roles focused on risk management, compliance and Intermediary oversight. In 2019, Vernét joined Capital International Management Company Sarl to focus on Distribution Oversight for the Luxembourg Funds. 

Most recently, Vernét moved back to the US to assume the role of the Hampton Roads (HRO) Site Director with responsibility for offices in Norfolk, VA. She is responsible for the welfare and safety of over 500 associates locally. She also supports the Shareholder Services’ teams in HRO in developing and executing on service strategy and fostering a work  environment that empowers associates and creates a positive experience. 

Vernét is a graduate from Old Dominion University in Norfolk, Virginia with a degree in Accounting and holds a certified public accounting license. She is a member of Delta Sigma Theta Sorority, Inc. Verne’t has one daughter, Alivia.

Steve Krueger serves as our head of the Transfer Agent and has been with U.S. Bank for more than 26 years. Steve was previously our manager of the Transfer Agent’s Technology and System Support team and had been our Information Security Officer, providing consultative services to our organization’s clients by sharing the U.S. Bank and specifically the U.S. Bank Global Fund Services cybersecurity and information security posture. Steve provided these services to both client boards and chief compliance officers. Steve began his career at U.S. Bank in 1991 within our Technology and Operations Services group, implementing and supporting the bank’s network infrastructure. Prior to Steve’s career with the bank he was an operations officer at an independent bank in one of our local communities.

Janet Bienkowski is a Vice President and Sr. Director of Client Services at the MFS Service Center. She leads the teams that are responsible for shareholder and intermediary servicing and oversight for the US and non-US retail Transfer Agent relationships. Janet has over 25 years of experience in the financial services industry dedicated to shareholder servicing and Transfer Agency Operations. Prior to joining MFS in 2014, Janet was with John Hancock Signature Services where she was the Head of Transfer Agent Operations. Janet is a current member of the Nicsa Board of Directors and Executive Committee. She is also a co-chair for the Nicsa Content Committee. Janet earned her Bachelor of Science degree from Simmons College.