The Future of Relationship Management in Asset Management

Recorded On: 05/05/2021

The events of the past year may have reshaped many ways in which asset managers interact with their clients and business partners. But changes in relationship management had already started pre-pandemic and the past year accelerated many trends.  Clients continue to demand more custom solutions, advice driven relationships and simplicity.     Asset managers have increasingly found ways to use technology to enhance and deepen relationships.   Talent models for relationship managers have also evolved as have the way asset managers interact with clients.   What is the future of relationship management and what trends will we see for the future and how to plan our resources to meet the changes?

CPE INFORMATION: Nicsa is pleased to offer this webinar learning activity to attendees who are seeking CPE credits. 1 CPE unit may be available for attendees of this webinar. The webinar requires no advanced preparation, no pre-requisite study and is appropriate for all who have a basic understanding of the investment management industry.

Nicsa is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

CPEs Earned: 1 

CPE Field of Study: Specialized Knowledge 

Program Level: Basic 

Delivery Method: Group-Internet Based 

Advanced Preparation: None 

CANCELLATIONS AND REFUNDS: Due to this program being offered free of charge, there will be no refunds issued. Questions or Cancellations: Please contact Jordan DeBettencourt at 508.683.1618.

Eileen Norton (Moderator)

Vice President | Managed Accounts, Alternative Investments & Structured Product Solutions

Charles Schwab

Eileen Norton currently leads the Managed Accounts, Alternative Investments and Structured Products Platform team at Charles Schwab. The team is responsible for managing and developing Schwab's resources for investors and advisors to create a best-in-class experience for understanding and investing
in these products. This team is also responsible for managing Schwab’s relationships with the third-party providers who offer these products through Schwab’s platforms and providing platform consulting.

Prior to her current role, Eileen was Director of Investment Solutions at TD Ameritrade Institutional, Inc. where she was responsible for investment product functions and leading a team spanning Alternative Investments, ETFs, Mutual Funds, Managed Accounts and Model Portfolio Solutions, as well as Asset
Manager Relationships. This team was responsible for product management and development surrounding these investment products.

During her career, Eileen has held positions at well-known financial services companies including State Street, BZW Barclays Global Investors, Fidelity Investments, LPL Financial and Voya Financial. Her core experience includes Product Management and Development, Strategic Partnerships and Programs, and
Technology Program and Project Management.

Eileen earned her Bachelor of Science degree in Management from Northeastern University, Boston, Massachusetts. Eileen holds the Series 7 and 63 securities registrations. She also completed the Security Industry Institute certificate program at The Wharton School of the University of Pennsylvania. Eileen
currently serves on the NICSA Board of Directors and the Money Management Institute (MMI) Board of Governors.

John Pavese

Managing Director, Head of Global Relationship Management

New York Life Investment Management

With more than 25 years of experience, Mr. Pavese brings an extensive background in relationship management to New York Life Investments. Most recently, he was Managing Director and head of Third-Party Relationship Management at Merrill Lynch. Prior to joining Merrill Lynch, Mr. Pavese was a Corporate Vice President and National Relationship Product Manager at UBS Financial Services with the Mutual Funds Consulting Services Group. Mr. Pavese received his Bachelor of Science degree from Kean College.

Stacy Bernstein

Head of Financial Intermediaries

American Century

Stacy Bernstein is the Head of Financial Intermediaries and Strategic Development for American Century Investments.

With 25 years in the financial services industry, Stacy has a proven track record of building and managing strategic partnerships. She has demonstrated success in developing channel distribution, expanding market share and strategic positioning of investment products.

Thomas Jones

Head of Strategic Relations

Columbia Threadneedle

Mr. Jones is head of Strategic Relations for Columbia Threadneedle Investments. Thom leads the team responsible for business development including corporate enterprise relationships, National Accounts, Advisory Research as well as DCIO and sub-advisory retirement relationships. Thom also serves on several firm leadership committees including Product, Fiduciary, Managed Accounts and Strategy. He joined Columbia Threadneedle Investments in 2014.

Previously, Mr. Jones was senior vice president, director of U.S. Business Development and Client Strategy for Pioneer Investments. He served on the firm’s U.S. Operating Committee, the Management Committee of Pioneer’s U.S. Distribution organization, was a leader of the Global Strategic Partnership group based in London, sat on the U.S. Product Development Committee and led the firm’s Alternative Investment Task Force. Prior to that, he was director of
National Accounts at Deutsche Bank Asset Management where he was responsible for existing business and the
implementation of new channel business lines including structured products and alternative Investments. Mr. Jones also served in several leadership roles within intermediary distribution as Managing Director of Putnam Investments and began his career as a Financial Advisor. He has been a member of the investment community since 1993. Mr. Jones received a Bachelor of Science Degree from the University of New Hampshire.


05/05/2021 at 2:00 PM (EDT)   |  60 minutes
05/05/2021 at 2:00 PM (EDT)   |  60 minutes
11 Questions
11 Questions Post webinar survey
CPE Verification Code 1
Enter code to continue.
Enter code to continue.
CPE Verification Code 2
Enter code to continue.
Enter code to continue.
CPE Verification Code 3
Enter code to continue.
Enter code to continue.
Live Viewing: 1.00 CPE Credits credit and certificate available
Live Viewing: 1.00 CPE Credits credit and certificate available