Developing a “Return to the Workplace” Roadmap

Recorded On: 07/01/2020

Join us for an open discussion around the development of policies and processes for returning to the workplace in a post-lock-down landscape. Our panel of senior executives in the asset management industry will talk candidly about challenges, solutions, and lessons learned around return to work policies.

Learning objectives:

·       Establishing transition teams

·       Complying with evolving health protocols

·       Aligning processes with critical business goals and policies

·       Developing an effective employee communications plan

·       Understanding the variations of policies globally, state by state, etc.

NICSA is pleased to offer this webinar learning activity to attendees who are seeking CPE credits. 1 CPE unit may be available for attendees of this webinar. The webinar requires no advanced preparation, no pre-requisite study and is appropriate for all who have a basic understanding of the investment management industry.

NICSA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

CPEs Earned: 1
CPE Field of Study: Business Management & Organization
Program Level: Basic
Delivery Method: Group-Internet Based
Advanced Preparation: None

Due to this program being offered free of charge, there will be no refunds issued.

Questions or Cancellations: Please contact Jordan DeBettencourt at 508.683.1618.

Elizabeth Arnall (Moderator)

Managing Director, Head of Sales and Client Management for the Americas, HSBC

Elizabeth is a Managing Director in the Securities Services division of HSBC, where she is Head of the Americas Business Development and Client Management teams covering asset owners and asset managers.  Based in New York, Elizabeth is responsible for overseeing a team of sales and relationship management executives focused on delivering securities services solutions, including global custody, fund administration, middle office and trustee and fiduciary oversight services to clients based in North and South America. 

Prior to joining HSBC, Elizabeth was a Director at BNP Paribas where she managed and developed the Bank’s top hedge fund relationships within the Securities Services division.  Prior to working in securities services, Elizabeth worked in institutional equity sales at BNP Paribas, Bank of America, Citigroup, and Credit Agricole.  Elizabeth started her career in the investment banking division at Merrill Lynch.


Dan Houlihan

Executive Vice President, Head of North America Asset Servicing, Northern Trust Company

Dan Houlihan is Executive Vice President and Head of Northern Trust Asset Servicing - Americas, a leading provider of custody, banking, fund
administration, investor servicing and outsourced solutions across the front, middle and back office to both institutional asset owners and fund managers
throughout the region. The broad client range includes fund management firms, large corporations, insurance companies, public funds and not-for- profit entities, including endowments, foundations and healthcare companies.

Dan joined Northern Trust in 2008 as the Global Head of Product and Strategy for the Investment Operations Outsourcing business. He then spent eight years as Head of Global Fund Services in North America, responsible for servicing the region’s fund manager clients.

Prior to joining Northern Trust, Dan spent 19 years in numerous leadership positions for investment management, technology, and services companies.
Among these, he was President of Citisoft, Inc. where he was responsible for executing their North American strategy.

Dan currently serves as Chairman of the Board for the National Investment Company Service Association (NICSA) and as a Director on the Advisors
Investment Trust.

Gem Pushpaharan

Managing Director, COO US, AllianzGI

Gem Pushpaharan started his career with Ernst & Young in London as a Financial Services Auditor, following which he worked in various risk
management roles within the Asset Management sector. He joined AllianzGI in 2007 as UK Head of Risk, RCM then moving to Global Head of Risk, RCM
in 2010 and Global Head of Risk – Investment Platform, AllianzGI in 2012.

He moved into a new role, Global Head of Vendor Relations & Operations Strategy in November 2013. Following this, in March 2016 Gem was
appointed Global Head of Operations, responsible for delivering AllianzGI’s Operations Target Operating Model on a global basis and ensuring that the
function is set up in the most optimal and efficient manner to support the business’ expansion ambitions.

In August 2019, Gem took on the role of COO US based in New York responsible for overseeing all support functions in the region. AllianzGI US
currently employs approx. 650 employees across four key centers: New York,
Dallas, San Francisco & San Diego.

Chris Boruff

Head of Operations, Talent & Culture, Morningstar

Chris Boruff is head of operations for Morningstar’s Talent & Culture (T&C) team. In this role, he leverages his years of experience as a business leader and familiarity with Morningstar to lead operational and culture initiatives aimed at improving the effectiveness of the T&C function and the experience of managers and employees in Interacting with T&C. He also heads key leadership development initiatives including our leadership coaching program and our organizational insights/analytics program. Most recently Chris has been serving as Morningstar’s Global Response Leader for the Covid-19 pandemic.

Chris joined Morningstar in 1996 as product manager for Principia, the firm’s CD-ROM-based investment research and planning software for advisors. For the subsequent 12 years, his responsibilities increased in scope as he and his team launched a number of additional offerings for financial advisors including Morningstar® Advisor Workstation SM and Morningstar Office SM . In 2009, Chris was named president of Morningstar’s Softwaredivision, overseeing the firm’s consumer and institutional software products in addition to its advisor-focused offerings. He became head of the Information Products group,
which is responsible for product development and innovation at Morningstar, in 2013, before transitioning to a part-time role as head of operations, Talent & Culture in 2014.

Chris holds a bachelor’s degree in economics and psychology from Northwestern University.


07/01/2020 at 2:00 PM (EDT)   |  60 minutes
07/01/2020 at 2:00 PM (EDT)   |  60 minutes