COVID-19: Battling Fraudsters and Bad Actors

Recorded On: 06/03/2020

Risk management and operations executives share their assessment of fraud trends in the current environment and offer tips on evolving fraud prevention best practices during times of crisis.

Learning Objectives:

  1. Assessing increased fraud volume related to COVID-19
    1. Phishing and malware attacks 
    2. Elder exploitation
    3. Insider fraud
  2. Understanding risks associated with dispersed workforce (WFH)
  3. Sharing of best practices 
    1. Signature guarantees/notary requirements
    2. Processing procedures
    3. Cyber
  4. Tips on training front line employees on potential schemes

Joanne Kane

Senior Director, Operations and Transfer Agency, ICI

Joanne Kane is the Senior Director of Operations and Transfer Agency of the Investment Company Institute (ICI).  Ms. Kane joined ICI in 2013 and is responsible for facilitating transfer agent initiatives with industry stakeholders, and collaborating with stakeholders to pursue and achieve related regulatory, legislative, and public policy goals. Ms. Kane has over 30 years of experience in the financial services industry, including extensive knowledge of transfer agency and compliance. Prior to joining ICI, Ms. Kane served as Vice President of Transfer Agent Governance and Administration for Columbia Management Investors Services, Corp. Earlier in her career, she served as Assistant Vice President of Transfer Agent Compliance with IXIS Asset Management Services. Ms. Kane graduated Magna Cum Laude from Providence College with a BS degree in finance. 

James Nee (Moderator)

Vice President Distribution Compliance Officer - Americas, MFS

Jim is a vice president within the Compliance Department at MFS Investment Management® ("MFS"). In this capacity, he oversees the compliance activities related to the firm's Anti-Money Laundering ("AML") and Economic Sanctions compliance programs for MFS®, as well as overall distribution compliance for the Americas.

Jim joined MFS® in 2018. He was previously a senior manager at both Ernst & Young LLP and Deloitte & Touche LLP. During that time, Jim assisted clients with AML matters, such as the remediation of internal control breakdowns, execution of internal audits, performance of compliance testing activities, and advised on the interpretation and implementation of new or changing AML-related rules to the industry. Prior to those roles, Jim was the service center director at Natixis Asset Management and Scudder Investments.

Jim earned a Bachelor of Arts degree from the University of Massachusetts – Amherst, as well as a Master of
Business Administration degree from Bentley University.

Roxanne Larsen

Associate Director - Risk Management, Invesco

Roxanne has 28 years’ experience in transfer agency operations. For the last 23 years, she has held various management positions focused on financial control functions. In her current role, Roxanne oversees risk management functions for Invesco Investment Services, Inc. (IISI), the transfer agent for the Invesco Funds and Invesco Canada Limited, the transfer agent for the Invesco Canada Funds. In this role, she is focused on identifying, evaluating and mitigating risk to the Transfer Agents. Risk-related areas of oversight include fraud prevention, privacy, data security, internal controls, vendor management, omnibus dealer auditing and short-term trade monitoring.


05/06/2020 at 2:00 PM (EDT)   |  60 minutes
05/06/2020 at 2:00 PM (EDT)   |  60 minutes